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Web forms: 14 ways to irritate the heck out of your customers

Web forms are a great tool for encouraging your website visitors to engage with your organisation. You can use web forms for information requests, booking of appointments, online purchases, feedback and surveys, recruitment – pretty much whatever you need.

Web forms can also be a frighteningly efficient way of making people so thoroughly cheesed off that they lose the will to do business with you.

Here are fourteen ways to irritate the heck out of your customers – web form features that you might want to consider avoiding.

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